Refund and return policy
Returns
Our policy lasts for 14 days. If more than 14 days have passed since the delivery of your purchase, we are unfortunately unable to offer refunds or exchanges.
In order to be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.
Certain types of goods may not be returned. For example, perishable goods such as food, flowers, newspapers or magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items that cannot be returned:
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- Gift cards
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- Downloadable software products
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- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know whether your refund is approved or refused.
If approved, your refund will be processed and your credit card or original payment method will be credited automatically within a few days.
Delayed or missing refunds (where applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have taken all these steps and still have not received your refund, please contact us at support@turbosqu3d.com.
Sale items
Only normal-price items are refundable. Unfortunately, sale or promotional items are not.
Exchanges
We will only replace items that are initially faulty or damaged. If you need to replace yours with the same item, email us at support@turbosqu3d.com and send your item to:
Turbosqu3d
21 rue du minervois
11700 Blomac, France.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the person who made the gift had the order sent to them with the intention of returning it to you at a later date, we will send the refund to them and they will be aware that you have returned their gift.
Shipping returns
To return your product, you should mail your product to:
Turbosqu3d
21 rue du minervois
11700 Blomac, France.
You are responsible for the shipping costs associated with returning your item. They are non-refundable. If you receive a refund, the cost of return postage will be deducted.
Depending on where you live, the time taken to receive your exchanged product may vary.
If you are shipping an item worth more than €75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.
Need help?
Contact us at support@turbosqu3d.com for questions related to refunds and returns.